shipping

Processing time:

It takes approximately 2 - 4 business days to prepare each order (5 - 7 business days during sales and events). You will receive an email with a tracking number after it's been processed and dispatched.

When will I receive my order?
Shipping times do not include processing time. Shipping costs depends on the weight and if you want a Track & Trace code or not.

Country	Shipping Time	0-0,3kg	0,4-2kg Track&Trace	2-10kg Track&Trace	Orders over €75
The Netherlands	2 - 5 business days	depending on packagesize €0,85 or €4	€6,75	€6,75	€0
Europe	2 - 12 business days	€8,70	€13,00	€19,50	€0
Rest of the World	7-22 business days	€8,70	€24,30	€34,30	€0

These time frames are not guaranteed, as holidays, weather and mail volume can affect delivery.

Can I make cancel my order?

Please contact me within 1 hour at hello@imziem.com.

Can I make changes to my order after it's been placed?

I usually start working on your order as soon as it is placed but please contact me as soon at hello@imziem.com and I will do my best to accommodate.

How do I know if my order has shipped?

Once I have finished preparing your order, you will receive an email notifying you that your order has been shipped, the email will also include your tracking number (if available).

Customs and import taxes

Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.

Returns

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All returned merchandise must be in their original packaging. Please contact me for arrangements before returning the item(s).

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

We are not responsible in any way for delays in delivery or damage to the packaging. Once the package is shipped, we have no control. By purchasing you accept these conditions.

Who can I contact if there are any issues with my order?

Please send an email with your order number to hello@imziem.com and I’ll get back to you as soon as I can!